Shipping & Returns
Where your coffee comes from, and what happens if it's not right.
Where we ship
We currently ship to the contiguous United States — all 48 states. We're not yet able to ship to Alaska, Hawaii, or internationally.
Every order is roasted in small batches on our farm in Torrington, Wyoming, and shipped from there. Once your order ships, you'll get a confirmation email with tracking so you can follow it the rest of the way.
How fast we ship
We guarantee every order ships within 4 business days of purchase — most ship within 2. Because we roast in small batches, we'd rather take the extra day and send you something fresh than rush a batch out the door.
Shipping cost
Free shipping on orders of $75 or more. Below that, shipping is calculated at checkout based on your order and delivery address.
Our guarantee
Not your cup? Full refund, no questions asked. If you're not happy with a bag for any reason, reach out within 30 days of delivery and we'll make it right — no need to ship anything back.
Email info@powerhouseroasters.com or call (307) 401-2441 and we'll take care of it directly.
Questions about a specific order
Reach out any time — we respond personally, usually within 24 hours.